It's very easy to get caught up in one's own perspective and loose sight of the deep reservations a lot of people have about technology. Here's an interesting, entertaining and slightly scar lesson from David Steven, about his attempt to make a charitable donation via paypal:
It’s a long story, but I ended up selling some theatre tickets for the Producers on eBay after one of the people I was going with had to have an operation.
It didn’t seem right to make money from an illness, so I thought I’d donate the profit to charity. Via PayPal.
Email to the Royal Marsden and the Leukaemia Research Fund (two charities I have a strong affinity with):
“I
have around £250 that I would like to donate which is in a PayPal
account. Will you accept a donation via PayPal? If so, please send me
your PayPal details.”
In case they didn’t know how big PayPal was these days, I sent them a link showing that $17bn of PayPal transfers are now made a year.
A few hours later, a bloke from Leukaemia Research phones up - seemingly under the impression I’m engaged in Internet fraud.
Convinced
that I'm not trying to rip off people with nasty blood disorders, he
explains that it would be too expensive for Leukaemia Research to set
up a PayPal account and, if that’s the only way I’m prepared to pay,
they’d rather not have the money.
The guy had clearly never heard of PayPal and had no idea how it worked. Nor had he any interest in finding out. But he was quite sure he didn't think that much of me, my money or the world's other 56 million PayPal account holders.
The Marsden is yet to get back to me.
It's easy to snicker at the charities for being oafs, but the truth is that when you use any technology, it seems rather simple. And when you don't, it seems mystifying. When I was renovating my boat I learned how to sweat copper pipe. It's easy to do. But use the phrase "sweat copper pipe" to most intelligent people as if they should know what it means or worse, how to do it (and in a tone that indicates they're dopes if they don't), and you'll likely get a similar reaction.
The rub, of course, is that charities are in the business of accepting money, and this does make them oafs for not knowing what Steven is talking about. In their field, this doesn't represent mere technology-phobia but a higher order of dysfunction: resistance to innovation. But their reaction doesn't surprise me. The majority of people in any field are unreceptive to innovation of any kind. Actually, to call resistance to innovation a "dysfunction" is a bit like calling death a dysfunction of life. It is just that, of course, but what's the point? I've spent my life around innovators, and they're my favorite people. But I have no particular interest in teaching non-innovators to innovate; the important thing is to have an innovation-friendly culture, not a culture where everyone innovates. At least that's what I think off the top of my head. Anyone else?
ADDENDUM. Stevens doesn't have comments on his blog, or I would have said there: Since you don't have to have an account to recieve a papyal payment, just an email address, it seems to me that an exceedingly effective, friendly yet humiliating way to "introduce" the Leukemia Research Fund to paypal would be for everyone who reads Stevens' post to send them a dollar via Paypal. A few dozen email notification of such payments later, maybe they'll get it.